To help ensure appointment availability for our existing and new patients & due to frequent failure to attend booked appointments, a refundable deposit of $125 is required when booking a new patient appointment.
The deposit will also be refunded if the appointment is cancelled in accordance with our Cancellation and Did Not Attend (DNA) Policy.
For the purpose of appointment bookings, patients who have not attended the practice within the previous two years may be considered new patients and may be required to pay the deposit. Exceptions may apply at the discretion of the practice.
Please contact our reception team if you have any questions regarding this policy.