This form is not for medical advice or complaints about treatment. If you have concerns about your care, please contact your GP or the practice directly. For more information, see our complaints page.
All feedback submitted will be reviewed by the practice team and may be used to improve services.
Your feedback helps us improve our services and make our clinic more inclusive and accessible.
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A Mental Health Treatment Plan (MHCP) is a formal plan developed by a GP to help a patient access Medicare-subsidised mental health services. It’s designed to assess, manage, and support your mental well-being over time.
Our doctors operate on a shared roster to ensure continuous, round-the-clock emergency care at the Jamestown and Orroroo hospitals, including obstetric and anaesthetic.
If you’ve suffered a workplace injury and require medical care, please advise our practitioners at the time of your consultation (whether that’s in the hospital or in our clinic) so we can help by completing the necessary paperwork to support your WorkCover claim.
We work closely with ReturnToWorkSA (RTWSA) to manage your recovery, providing ongoing care and regular check-ins as needed.
Once you have a valid claim number, our reception team will send your invoices directly to your RTWSA claims agent, so you won’t need to worry about the billing.
Before your claim is approved:
You’ll need to pay for your visits upfront, based on the WorkCover fee schedule. We’ll provide a receipt and tax invoice so you can claim reimbursement from RTWSA once your claim is accepted.
Our Practitioners are able to do your prescription (script) and referral renewals. These are done through routine appointments, so we recommend booking ahead of time to avoid any delays.
Please note; that we may not be able to accommodate short-notice renewal requests. This helps us ensure that patients with urgent or immediate health needs can be seen as soon as possible.
To keep your care on track, try to plan ahead and book your renewal appointment before your script or referral runs out.
Our doctors work closely with local aged care facilities, including the aged care wings at Orroroo and Jamestown Hospitals, Belalie Lodge in Jamestown, and the Orroroo Community Home.
Our GPs visit the aged care facilities regularly.Â
We offer Telehealth (phone or video) consultations so you can see your doctor from the comfort of home. Telehealth bookings are available during normal clinic hours and follow the same process as in-person appointments, including triage where needed.
Medicare Rebates:
To get a Medicare rebate for your Telehealth visit, you must have seen one of our doctors in person at least once in the last 12 months.
If you haven’t had a face-to-face appointment in that time, you can still book Telehealth — but you’ll need to pay the full fee, as Medicare won’t cover any of the cost.
How to Connect:
On the day of your appointment, we’ll send you a link to join your Telehealth session. Just follow the steps in the link, and make sure to stay on the page — your doctor won’t be able to connect if you leave it.
Pre-Employment Medicals
Our doctors are qualified to conduct a wide range of pre-employment medicals. Most appointments involve:
Tests may include audiometry, spirometry, urine drug screening, radiology, and blood testing.
Note: Urine drug screens are sent off for formal testing—results may take up to 3-7 days.
If this is your first medical with us, please provide all relevant paperwork so we can determine the appropriate appointment length.
Driving Medicals
We provide medicals for Light Vehicle, Heavy Vehicle, Road Train, Dangerous Goods, and Passenger Vehicle accreditation.
Q Fever Vaccination
Q Fever is an infection caused by the bacterium Coxiella burnetii, usually linked to contact with animals such as cattle, sheep, or goats. Other animals, including cats, dogs, and kangaroos, may also carry the infection.
Our clinic offers Q Fever vaccine clinics, usually held once a year. You will be added to a waitlist until clinic dates are confirmed.
Vaccination Process:
Our Q Fever qualified doctors— Dr Rowena Conway, Dr Kari Sims & Dr Michael MacPherson—can assess your eligibility, explain the vaccine, and administer it safely.
We offer Medicare-funded health checks to help keep you healthy and catch issues early:
How the Service Works
Excision or Referral
How the Service Works
Nurse Assessment
GP Review & Plan Sign-Off
How to Access
If you have a chronic medical condition likely to last six months or more:
Our Nurses can offer the following services in collaboration with the Doctors and/or with appropriate referrals or request forms:
General Surgery – Dr Ben Abbot
Colorectal Surgery & General Surgery – Dr Darren Tonkin
Gynaecological Surgery – Dr Ann OlssonÂ
Plastic Surgery – Dr Bernard CarneyÂ
What we offer:
Our team
Your pregnancy care will be primarily looked after by: