Telephoning your doctor
To give each patient the best consultation possible, we do not pass on phone calls to the practitioners while they are consulting. Practice staff are happy to take a message and pass this on. Practice staff will either reply on the doctor’s behalf or if it is appropriate the doctor will return your call at their discretion.
Medical records
We operate a computer-based medical record system. Should any of your personal details change, please ask to have your records amended on arrival.
Please make sure that your Medicare card and any Health Care or Pension Concession Cards are valid and up to date.
Medical record transfers
If you wish to have your previous health record transferred to Goyder’s Line Medical, please speak with our receptionists. You will be required to sign a simple form to send to your previous clinic. Usually clinics send through a health summary, at which point your GP may request a more detailed record. This may incur a fee.
To send your records to a new clinic from Goyder’s Line Medical, please speak with our receptionists. You will be required to sign a release form from your new practice. A health summary will be provided at no cost; however, if you require a more detailed record, this may incur a fee.